Terms &
conditions.

By placing an order through our website, by phone or by email, you confirm you are legally capable of entering a binding contract for the provision of transportation services, are at least 18 years old, and are authorised to book and pay for the services.

Regulation 9(14) of London's PHV Regulations establishes that private hire operators, upon accepting a booking, are contractually responsible for completing the journey and ensuring transparency in pricing, insurance coverage, safety and driver conduct, per Transport for London (TfL) standards.

Our reservations team services clients 24 hours a day, 7 days a week, 365 days a year. 24 hours' notice may be required to prepare the chauffeur vehicle for your specific journey.

All prices quoted are in UK GBP. Hire starts at the pickup point (A) and finishes at the drop-off point (B), except for airport transfers and fixed-charge journeys. Services are also available on an as-directed basis.

All bookings are subject to operator approval and are not confirmed unless you have received email confirmation.

Prices and availability are subject to change without notice. We request a minimum of 12 hours' notice for any booking; for shorter notice, please call our reservations team on +44 (0)20 3355 6625.

Quotations do not allow for public and bank holidays (e.g. Christmas Day, New Year's Eve) where surcharges may apply. Please indicate on the quote form if your booking is for a bank holiday or special date.

Quotes for journeys collecting from a UK airport flight include 45 minutes of complimentary waiting time. All other journeys include 15 minutes complimentary waiting time.

After the complimentary period, a charge calculated in 15-minute increments of £40/hour will be applied to the debit or credit card provided at booking.

The client is responsible for all parking charges and tolls, which will be added to the final bill and charged to the card or account associated with the booking.

All bookings scheduled into the London Congestion Charge Zone incur a £15.00 charge.

All charges are payable in advance, except where the client has a pre-approved credit account. The card provided at booking will be charged for any additional fees (extra waiting time, parking).

Online card payments carry a 5% surcharge; bank transfers do not. The charge on your statement will be shown as 'Chauffeur Services'. Rates are subject to change at any time without prior written notice.

For all bookings (excluding weddings), cancellations or amendments must be made and acknowledged by us at least 12 hours before scheduled pickup. Outside this window, we reserve the right to charge the full amount.

Wedding bookings cancelled within 7 days of service incur a 50% charge; within 48 hours, the full amount is charged.

Prestige and Royal vehicles (Range Rover Vogue, Rolls-Royce Ghost/Phantom) are subject to a strict 48-hour cancellation policy. Cancellations within 48 hours are 100% non-refundable.

Multi-vehicle or multi-day hires: less than 7 days but more than 24 hours' notice — 50% charge per vehicle. Less than 24 hours' notice — 100% charge.

No-shows at the designated pickup are 100% non-refundable. Up to a 30% administration fee may apply at the company's discretion.

Vehicle categories: Premium (any suitable), Executive (E-Class, 3 pax / 2 cases), Luxury Saloon (S-Class, 3/2), Luxury MPV (V-Class, 6/6), Prestige SUV (Range Rover Vogue, 3/2), Royal (Rolls-Royce, 2/2), Luxury Minibus (Sprinter, 16/16), Luxury Coach (Tourismo, 52/52).

We reserve the right to substitute vehicles within the same category based on availability. The category booked is guaranteed, or we will upgrade you at no charge.

Reasonable passenger luggage is allowed. Excessively bulky or heavy luggage may be refused at the chauffeur's discretion.

Any passenger thought to be under the influence of alcohol or drugs whose behaviour poses a threat to the driver, vehicle or other passengers may be refused travel.

Child seats must be requested at booking — one provided free, additional seats £25.00 each. No pets (except assistance dogs under the Equality Act 2010) without prior written agreement.

Account holders must open a credit account, subject to a credit check. Charges are invoiced monthly and payable by BACS within 7 days of invoice date.

Non-payment by the due date attracts interest at 10% per month. Credit limits may be applied at our discretion. Any charge dispute must be submitted in writing within 5 days of receipt.

We are not liable for any failure or delay in performance caused by events beyond our reasonable control — including weather, civil unrest, traffic delays, tyre punctures, road traffic accidents, road closures and vehicle breakdowns.

We accept no responsibility for clients missing scheduled flights, regardless of circumstances, and will not cover flight, transportation, accommodation or hotel costs.

We accept no responsibility for loss or damage to luggage or property unless caused directly by our negligence. Lost property will be returned subject to the client covering reasonable postage costs.

Soiling or damage to the vehicle interior or exterior by the customer will incur a valeting or repair charge to the card on file.

Complaints should be submitted in writing within 14 days of the end of hire. We acknowledge within 14 days and normally reply fully within 28 days.

We operate a zero-tolerance policy against harassment, discrimination or rudeness toward our staff. We reserve the right to withdraw services immediately in such cases; monies paid will not be refundable.

Payments must be authorised by the named cardholder. We reserve the right to cancel bookings without notice where we reasonably suspect fraudulent activity, and may report such activity to the appropriate authorities.

We treat all personal information as confidential and will not disclose it to third parties except as required to deliver the service. Payment information is securely encrypted via our third-party payment system and not retained by us.

Email addresses are added to our mailing list (typically one email per month); you can unsubscribe at any time.